This error appeared to me, and I have the program connected to the internet. I already installed java 8, but it still doesn't get me the gene set databases.
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1$\begingroup$ Did you hit the "Help" button at the bottom? $\endgroup$– bennCommented May 24, 2018 at 15:57
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$\begingroup$ Yes i did, but it didn't help $\endgroup$– SofiaCommented May 24, 2018 at 16:03
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$\begingroup$ Which version of the software are you using? Did you check your connection ? Why do you need an online "Gene Matrix" dataset? Aren't you trying to analyze your data? $\endgroup$– llrsCommented May 24, 2018 at 17:29
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1 Answer
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Have you checked firewall settings on your laptop?
See Firewall / FTP connection issues at:
answered May 25, 2018 at 6:08